When you compose an SMS to someone, normally one of the first steps you will take is selecting the intended recipients of the SMS by completing the 'To:' and 'Cc:' fields. This can be achieved by either typing in the recipient’s name, mobile number or e-mail address or by selecting them from your address book. These fields are used to identify which mobile users you want the SMS message to be sent to.

Once you have finished composing your SMS and click 'Send' the list of intended recipients is checked for problems. (Note: You can run this check before clicking 'Send' by clicking the 'Check' button on the SMS composition window.) The problems can take a number of forms which are listed below. Should any problems be found, then the Recipient Resolution wizard will run, which allows you to correct these problems so that the SMS can be sent correctly.

The following problems can occur:

• No matches – Anew contact entry will need to be created

• Multiple matches – The correct contact will need to be selected from the list

• Recipient has no mobile – The recipient that you are sending to has no mobile number

• Not all members have mobiles – Some members of a
group/distribution list do not have mobile numbers.

No matches

This problem occurs when no entry can be found in your address book to match the recipient you have chosen for the SMS. To resolve this problem the Recipient Resolution wizard allows you to quickly create a new entry for this unknown person.

To create a new entry and resolve this problem, fill in the required contact details on the wizard's screen, namely: 'First Name', 'Last Name', 'E-mail Address' and 'Mobile Number'.




Once you have filled these in click Done. Should you wish to ignore this screen you can click Skip which will move you onto the next problem encountered by the Recipient Resolution wizard. Should there still be incomplete contact address or addresses, the summary screen for completing the address(es) will be shown again.

Multiple matches

This problem occurs when it is unclear who the intended recipient of the SMS is. This can occur when you have two people with the same name in your address book. To resolve this problem the Recipient Resolution wizard allows you to select the appropriate person from a list of possible recipients.

To do this, click on the correct contact from the list of contacts that is shown. Once you have done this, click 'Done'. Should you wish to ignore this screen you can click 'Skip' which will move you on to the next problem encountered by the Recipient Resolution wizard. Should there still be incomplete contact address(es), the summary screen for completing the address(es) will be shown again.

If the intended recipient cannot be found on the list, you can click the New Contact button. This will allow a new contact entry to be made in the same manner as outlined above in the 'No matches' section.


Missing or invalid mobile number

This problem occurs when the intended recipient does not have a mobile number in their address book entry. This will usually occur the first time you send an SMS to someone in your address book. To resolve this problem the 'Recipient Resolution' wizard allows you to quickly capture the recipient's mobile number.

To capture the mobile number, click on the contact from the list shown. Then click the radio button to indicate whether the contact has a mobile phone number. If they have a mobile phone, add the entry to the number field. Click the Save and continue... button to store these settings.

Click Done once you have completed storing the mobile number details for all the contacts on the list. You can also click Skip to ignore this screen completely or the remaining contact entries and move on to the next problem encountered by the Recipient Resolution wizard. Should there still be incomplete contact address(es) the summary screen for completing the address(es) will be shown again.

Not all recipients have mobile phone numbers

This problem occurs when some of the intended recipients of a group/distribution list do not have mobile numbers in their address book entries. To resolve this problem, the 'Recipient Resolution' wizard allows you to quickly capture the mobile numbers for these recipients. This screen is very similar to the one used for capturing mobile numbers.

To capture a mobile phone number, click on the contact from the list shown. Then click on the radio button to indicate whether the contact has a mobile phone. Should they have a mobile, ensure that you fill in the mobile number. When you have entered these details, click the Save and continue... button to store these settings.

Click Done once you have completed storing the mobile number details for all the contacts on the list. You can also click Skip to ignore this screen and move on to the next problem encountered by the 'Recipient Resolution' wizard. Should there still be incomplete contact address(es) the summary screen for completing the address(es) will be shown again.

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